A caveat: whenever you are closed questions is actually less likely to want to elicit wordy answers, he could be easier for pages than discover-ended issues. Often, you could predate an open-concluded matter that have a sealed you to definitely ease the consumer to your a subject or include users regarding feeling dumb once they cannot consider a conference.
- “Could you consider when one to occurred?”
- “Sure.”
- “When was it?”
(These types of matter sequence is fine during the a user interview, but is less suitable when you look at the a great features sample, in which we wish to limit telecommunications toward user as much that one can.) Obscure, uncertain issues are hard to learn and frequently confuse people.
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